This post may seem a bit silly, but I figure if people complain about board games that are defective, have missing pieces or simply because they don’t like them; then I should write about this little episode of mine.
On valentine’s day I gave my loveable geeky girlfriend a copy of Mayfair’s second edition of Tigris & Euphrates. We loved it the first time we played it in Lisbon’s board game meeting and I just knew I had to get it for her. I had read before on Board Game Geek that the first batch of these games were being sold without the extra 4 wooden cubes needed to play the expansion map on this new edition due to an error from Mayfair.
However that didn’t stop me the tiniest bit. I was going to get that game whatever it cost!
Unfortunately when my girlfriend opened up the game box the cubes were missing. Well… I knew they could be missing although I was hoping that particular copy wouldn’t have that problem as Mayfair stated new shipments of the game would come with those missing cubes.
Well, the game was from the first shipment it seems so I contacted Mayfair to get the 4 missing cubes. they promptly responded and assured me they would send the missing pieces.
Yesterday I got an envelope on the mail, and here were the 4 missing cubes!
“What’s so great about that?” you may ask. Maybe nothing. Perhaps I’m just easily impressed by these things. These guys sent an envelope from the U.S. all the way through the Atlantic Ocean to me here in tiny Portugal with 4 tiny wooden cubes in a plastic baggy.
That’s costumer service, I state a problem, the company promptly responds and without any bureaucracy I get my problem fixed. Other companies need to learn a lot from board game companies it seems.
Tiago is the mastermind behind Breaking the Magic but he usually isn't the mastermind when playing games getting a lot of humiliating last places. He is however a cunning Cylon. Also never ask him to roll a die, even though he doesn't have bad luck at critical times he is known to roll the worst possible result. He loves receiving mail and answers every single one. 
Did you provide them any kind of proof that you bought the game earlier or can I contact them too asking for those same pieces of a board game I don’t really possess?
Nope, I didn’t. they just took my word for it. You could contact them to send cubes for you without any evidence of your buy. the real question is “Do you really need 4 free tiny cubes so much that you’re willing to lie for it?”